FAQ

What is the difference between shared transfers (Shuttle) and private transfers?
Shared transfer, as the name indicates, is shared with more clients, when everybody arrives the bus leaves the Airport towards the different hotels. If the transfer is to return to the Airport then the shuttle will go to the different hotels to pick up all the clients and take them to the Airport.
Private transfer is exclusively for you (or your group) and we will have a vehicle booked so that when you arrive we will take you directly from the Airport to your destination or vice-versa, from your Hotel directly to the Airport.

Which trips can I book?
Our system takes three booking options:
Transfer from the Airport to the Hotel (Arrival only)
Transfer from the Hotel to the Airport (Departure only)
Transfer from the Airport - Hotel - Airport (Arrival and Departure)
Are there any extra charges added to the prices?
No, the final price includes all fees and taxes.

My flight arrives very early in the morning; Can I book a transfer?
Yes, our service is 24 hours a day.

Can I book a transfer directly when I arrive at Ibiza Airport?
No, we can only attend those clients who have booked previously and have a service pass.

Will I receive some type of booking receipt?

Yes, you will receive an e-mail confirming your booking. It is essential to print it and bring it with you. You should show it to our personnel on arrival at Ibiza Airport.

Will it take me to a country house or a private apartment?
The shared transfers (shuttle) transfers are only available for tourist hotels and apartments. If you book a transfer to a private apartment or a country house you should indicate the nearest Hotel or tourist resort, and that is where we will take you and pick you up. From this point you should make your own arrangements to get to your country house or private apartment.
Transfers to country houses or private apartments can only be accepted if they are accessible and that depends on the size of the booked vehicle.
For shared transfers (Shuttle) as well as for private transfers, we will cancel and return the whole amount of the booking for those services that we cannot carry out due accessibility difficulties.

If I book a shared transfer, will I have to wait much for the Bus to leave?
The maximum waiting time at the airport is 60 minutes from the arrival of your flight as we wait for clients from different flights and different nationalities. If you are the last passenger we are waiting for then we set off towards the various hotels as soon as you get on. In the middle of the high season, due to the number of passengers, waiting time is reduced quite a lot.

When can I book up till?
We accept bookings up to the day before the service, but don’t leave it to the last minute.

Can I modify my booking?
Of course, you can modify your booking up to 24 hours before the service by sending an e-mail to res2@alsabini.com, if the modification means a change in price (More or less people than initially booked, destinations with different rates, etc.) you should contact us so that we can make the corresponding charge or refund, whichever is required.

Can I cancel my booking?
Of course, all bookings cancelled 24 hours in advance will be refunded and with no additional charges.
If you have used a service (For example, you have used the transfer from the Airport to the Hotel) and you no longer need a return transfer, you can cancel half the service, notifying us 24 hours beforehand.

How can I cancel a booking?
By sending us an e-mail to res2@alsabini.com with all of your data and localisation number and requesting the cancellation of the service.
We will send you the cancellation confirmation once we have refunded the money.

I use a wheelchair, can I book a transfer?
You can book a shared transfer if you can move (Get on/off the bus) and if the wheelchair is foldable, takes up little space and fits in the boot.
People with restricted mobility, with electric wheelchairs that cannot be folded or that are very large, should book a private transfer and notify us at the time of booking so that we can have a suitable vehicle available.

How much luggage can I bring?
We admit the same amounts as the usual amounts for airline companies.

Are cots considered as luggage?
Yes, we consider them as part of the luggage.

Which types of articles are not admitted as normal luggage?
We do not admit surfboards, bicycles, golf bags, dog cages and all other voluminous articles that take up more space than a standardised travel suitcase.
Pets are not admitted on private or shared bus transport either.

What should I do on arrival at Ibiza Airport?
Ibiza Airport is currently carrying out building works and we are still not sure where our counter will be, anyway, when you have picked up your luggage and just passed through the door at the arrivals Hall, look for the Viajes Alsabini counter and our personnel will assist you.

I have booked a shared transfer (Shuttle) Can I get on the bus without first having checked in at the Alsabini counter?
No, in order to board the shared transfer Bus you have to go to our counter where our personnel will give you a ticket with your data, which you should give to the bus-driver before getting on.
If you don’t want to wait to be attended then you can use our Self-Check In by introducing your localisation number, select your name and it will automatically print the ticket you should give to the driver.

What is the Self-Check In used for?
All of our clients who have booked a shared transfer (Shuttle) need a special ticket in order to board the Bus (Our transfer pass is not valid here), our personnel will give you the transfer ticket.
If you don’t want to wait, you can print the transfer ticket yourself at the Self-Check In.

I have booked a shared transfer (Shuttle), will it take me to the hotel reception?
It depends, there are hotels that are not accessible by Bus (narrow streets) so there are common drop off/pick up points for passengers, above all in the centre of San Antonio, some hotels in the centre of Ibiza City and other in the centre of Santa Eulalia.

I have booked a shared transfer (Shuttle), how can I find out beforehand if my hotel is included in the common pick up/drop off points for passengers?
By clicking on the following link you will see the list of hotels that are included in the common pick up/drop off points for passengers.

Can I see a map of these points?
By clicking on the following link we will show you the common pick up/drop off points for passengers.

My flight is delayed, what should I do?
Don’t worry about delays, our personnel is permanently in the Airport and they take care of revising all the arrival bookings so, if your flight is delayed, we take care of getting you on another bus that will take you to your hotel.

I have missed my flight and I will arrive on another flight on the same day, can I still use my transfer?
We cannot guarantee the service, on arrival please go to our counter and, if we are still there and there is space on the Bus, there won’t be any problem in taking you, but it will depend on the seats available.s.

I have missed my flight and I will arrive on another day. Can I still use my transfer?
Unfortunately, no, you will have lost your transfer and will have to book a new service

How can I find out the time for my shared transfer (Shuttle) pick up?
By phoning +34 871 599 993, 24 hours before your flight departure and you should identify yourself with the last 5 digits of your booking, then an automatic service will tell you the day, place and time that we will pick you up.

I have booked a shared transfer (Shuttle), do I have to confirm my pick up time?
Yes, it is absolutely necessary, the shared transfer does not have a pre-established route, it varies constantly depending on the number of stops, passengers, etc, that can use the service and therefore it is ESSENTIAL that you phone to find out your pick up time..

I have booked a shared transfer (Shuttle). If I don’t phone to confirm my return time to the airport, can I lose my transfer?
Yes, we prepare all the services with all the bookings we have and, if you don’t phone to find out the pick up time, we will come just the same but, if you don’t use the service, you will not have the right to a refund.

Can I choose the time I want to be picked up to go to the airport?
No, we set up the transfers in such a way that you arrive at the airport 120 minutes before your flight departure. The shared transfer (Shuttle) pick up time cannot be chosen

Where will I get picked up?
At the same place where we left you off on arrival, remember that there are hotels that are not accessible by Bus (narrow streets) and that’s why there are common points where we drop off/pick up passengers, and this happens, above all, in the centre of San Antonio, some hotels in the centre of Ibiza City and others in the centre of Santa Eulalia. To consult the list of common points click on this link and if you want to see a map, click on this link.

My Bus has not arrived on time, What should I do?
If your Bus has not arrived after waiting 20 minutes from the scheduled time, phone our emergency Telephone; +34 971 39 12 12

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